@ info@xiotecltd.com
Xiotec Limited
DCU Invent
Dublin City University
Glasnevin, Dublin 9
Ireland

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Privacy & Policy

This is the Xiotec Limited Privacy Notice. Xiotec Limited is committed to protecting your personal data. This privacy notice describes:

  • the types of personal data we collect from you in connection with this website;
  • how we use that information and why;
  • who we share it with and where;
  • how long we store it for;
  • your rights, including how you can contact us if you have additional questions about the processing of your personal data; and
  • how we can make changes to this notice
What personal data do we collect?

We collect and store:

Your email address which you submit in order to sign-up for electronic direct marketing from us.

Contact and delivery details as well as payment information in order to process and deliver any purchases from the website.

Your name, address, telephone number and email address in order to arrange the installations of a product purchased from the website when installation or servicing has also been purchased.

Your name, address, post code, email address, telephone number and any supporting documents you provide if you request the support of the Customer Support team. In order to provide support for security products, we may request a proof of purchase and proof of identification.

Your name, email address, address and date of purchase when you register an anti-snap guarantee.

Your name, email address, address, telephone number and order details when you create and use a Xiotec Account.

In addition to the information you submit we are gathering your IP address to serve you with geographically-relevant content and personalisation purposes.

How and why will we use your personal data?

Why do we process this personal data?

What is the legal basis for processing? 

To process and dispatch orders made via the website.

In order to perform our contract of sale with you.

To send your requests to rate and review our service via website questionnaires.

It is in our legitimate interest to gain insight into the performance of our service and to respond to customer concerns and feedback.

To register anti-snap guarantees and administer claims

In order to perform our contract with you.

To respond to queries from customers and provide product support

It is in our legitimate interest to respond to customer queries and provide product support.

To register and administer Xiotec Accounts

It is in our legitimate interest to provide this service as requested by customers.

To carry out statistical analysis about the use of the website to better understand how our website is used and make improvements to it, as well as tailor your experience of the website.

When you have provided your consent to do so.

To send you communications about relevant products & promotions, in accordance with your marketing preferences.

We will only send you relevant content where we have your consent to do so. 

To comply with legal requirements to which we are subject, such as tax or financial reporting requirements.

Using your personal data in this way is necessary for us to comply with our legal obligations.

Who and where will your personal data be transferred to?

We may transfer your personal data for the purposes set out above:

  • To third parties who provide services connected to this website or its functions, but only to the extent necessary to provide these services:
    1. IT (Information Technology) providers who host, develop and offer support for this website
    2. Digital Analytics providers who provide us with tools that help us improve your experience on our website
    3. To our trusted third-party contractors who provide servicing and installation services on our behalf
    4. To couriers in order to dispatch and deliver orders to you
  • When required by law; and/or
  • To a buyer or a potential future buyer of our business.

Some recipients are located in countries outside the UK or EU/European Economic Area (EEA). As in some cases these countries have a lower level of protection than that within the UK or EU/EEA, when transferring personal data to countries outside of the UK or EU/EEA we use standard contractual clauses approved by the European Commission or Information Commissioner’s Office to ensure a sufficient level of protection for your personal data.

We take measures to protect all personal data transferred to a third party, or to other countries, in accordance with applicable data protection laws and as stated above.

For how long will we store your personal data for?

We store personal data for as long as necessary to fulfil the purpose for which the data has been collected, and in accordance with our internal record retention schedule. This means that we delete your personal data when such data is no longer necessary to process a request or to manage our relationship. Statistics which have been anonymised may be saved for longer.

Your Rights

In relation to the personal data that we hold about you, you have the right to:

  • Request a copy of your personal data from our records;
  • Ask that we correct or erase your personal data (though this may mean that we cannot process requests or orders, or that your account expires);
  • Ask us to stop processing your personal data (for example as regards the use of the data to improve our website), or restrict how we process it (for example if you deem the data to be incorrect);
  • Request the personal data used to provide you with information you requested, process an order, or manage your account or our relationship in a machine-readable format, which you are entitled to transfer to another data controller; and
  • Withdraw your consent to us processing your data for marketing purposes at any time.

We may not accept a request to erase your personal data where we require it to comply with a legal obligation or in relation to a legal claim.

Requests to exercise your rights should be addressed to our Customer Support Team. 

If you have a complaint regarding our processing of your personal data you are entitled to report this to the ICO (Information Commissioner’s Office) at ico.org.uk or to the supervisory authority where you live or work if different, list of which can be found at ec.europa.eu.

How can we make changes to this privacy policy?

We may update this privacy notice from time to time in response to changing legal, regulatory or operational requirements. We will notify you of any such changes (including when they will take effect). Your continued use of the website after any such updates takes effect will constitute acceptance of those changes. If you do not accept any updates to this privacy notice, you should stop using this website.

GDPR

The objective of the EU General Data Protection Regulation (GDPR) is to replace the previous data protection laws by introducing a new, uniform standard that applies throughout the EU. Here at Xiotec, the topics of data protection and data security have been right at the top of our priority list since we first started to develop Xiotec Smart Locks. Detailed information can be found in the blog post about our security concept.

Ever since the very beginning of Xiotec and long before the implementation of the GDPR, we have always maintained a transparent approach to informing users about our encryption technology and the use of data, and there has always been a data protection statement on the https://xiotecltd.com/. For this reason, we would like to clearly confirm once again that there is no need for us to modify any Xiotec products in relation to the storage of data as a result of the GDPR, and that our newly-revised data protection statement contains no changes that affect you in any way.

The only change for you as a Xiotec user is that with immediate effect, we are obliged to obtain your explicit consent to using data in the Xiotec app. A pop-up now appears in the Xiotec app, asking you to provide your consent proactively. No personal data is stored when using the product (name, location, e-mail address, etc.), since our encryption concept makes this unnecessary as the devices only transmit random, anonymous ID numbers.

In addition to the basic functionality of our Smart Locks we offer a large number of other services to our community. If you would like to use these services, we need more data in order to offer you the best possible experience. These services (e.g. registration for the Xiotec newsletter, the use of Xiotec Web, ordering through the Xiotec shop, etc.) are optional, and the data we need to provide these services is only requested when necessary. For example, if you register for the Xiotec newsletter, we will store your name and e-mail address. If you contact our Customer Service Center, we will save your contact details so that we can reach you. If you order Xiotec products in our shop, we save your shipping address so that we can deliver the goods that you ordered. These services are optional, so the collection of the required data is also optional.

For a detailed explanation of how we handle your data, please refer to our latest data protection statement. Transparency and smart data handling are more than just buzzwords at Xiotec. We hope that this post has shed a little more light on the effect of the GDPR on Xiotec users. If you have any further questions, please contact us at https://xiotecltd.com/

PDPA

Xiotec Limited is committed to protecting the personal data, provided by you, in accordance with the Personal Data Protection Act 2010 (“PDPA”). This policy (which may be amended or updated by Smart Security from time to time) seeks to outline how Smart Security intends to deliver all the rights and protections that you are entitled to under the PDPA. This policy is provided in English [and Malay languages] and should there be any conflict in meaning between the English [and Malay] language version, the English language version shall prevail.

By accessing this website, you are deemed to have read, understood and accepted the terms of this Privacy Policy, and consent to the collection and processing of your personal data by Smart Security.

Terms & Condition

Xiotec Terms and Conditions

YOUR LEGAL GUARANTEE

The legal guarantee is a mandatory guarantee that covers a minimum two years’ period for the purchase of goods/products from the seller and is valid in all EU countries. Some jurisdictions have introduced a period that is longer than the minimum two years. The legal guarantee secures the remedies you may use in case a lack of conformity occurs.

In the case of a lack of conformity, you may choose between having the goods/product repaired or replaced – unless repair/replacement is impossible or disproportionate in relation to the other remedy. For example the cost of repair far exceeds the cost of a replacement.

In some jurisdictions you may choose to terminate the agreement (purchase) or obtain a discount of the price paid for the goods/product. Furthermore, if neither repair, nor replacement is possible or proportionate you can exercise the right to terminate or obtain a discount.

You may also exercise the right to terminate the agreement if:

  1. The seller has not completed the repair or replacement within a reasonable time, or
  2. The seller has completed the remedy but caused significant inconvenience to the consumer,

The repair and replacement will always to be done free of charge and this includes additional items such as:

  1.  postage costs for returning the goods/product;
  2.  labour costs;
  3.  costs of materials used to repair goods/product.

The legal guarantee of a new good/product lasts at least two years, starting at the moment of delivery of the good/product to the consumer.

HOWEVER PLEASE NOTE: The seller is only liable for defects that existed at the time of purchase. During the first six months, the presumption is that the product does not conform due to a cause which existed at the time of the product’s delivery. If, for instance, six weeks after its delivery to you of a good/product, it stops working, the seller is considered to be responsible.

However, after the expiry of the first six months, the burden of proof shifts and you need to demonstrate that the defect of the good/product existed at the time of the delivery.

LEGAL NOTICE

1. Introduction

If you register with this website, submit any material to the website or use any of the website services, you agree to these terms and conditions.

2. Copyright, Trademarks and terms of use

The contents of this site (the “Content”), including but not limited to text, graphics and images, trademarks, brands, logos and software are protected by Intellectual Property Rights Laws. The title to the Content shall not pass to you or to any other user of this site, and instead shall remain with Xiotec Limited or a third party holding the title to the materials posted on this site.

Xiotec Limited owns the names that are used for the company’s business and those of the company’s products and services mentioned in this site, and these names are protected by Intellectual Property Rights Laws. All trademarks are the property of their respective owners.

You must ensure that all the information you supply to us through this website, or in relation to this website, is true, accurate, current, complete and non-misleading.

3. Permission to use the website

You are authorized to:

  1. view pages from this website in a web browser;
  2. download pages from this website for caching in a web browser;
  3. print pages from this website for your own personal and non-commercial use, providing that such printing is not systematic or excessive;

Unauthorized use of the Content may violate copyright, trademark, and other laws. Whenever you e-mail, download, or print copies of the Content, you must also include all copyright and other notices that are included in the Content, including any copyright notices at the bottom of the page.

The Content may not be:

  1. reproduced, transcribed, stored in a retrieval system, translated into any natural or computer language, re-transmitted in any form or by any means (electronic, mechanical, photographic, recorded, or otherwise), resold, or redistributed without the prior written consent of Xiotec Limited.
  2. sold or modified or reproduced, displayed, publicly performed, distributed or otherwise used in any way for any public or commercial purpose; and
  3. you may not “frame” this site or any of the content therein, and you agree not to copy any portion of this site to a server; and
  4. you further agree not to display or use any Xiotec Limited names, logos or trademarks in any manner without Xiotec Limited’s prior written consent.

 

The use of the Content on any other website or in any other networked computer environment for any purpose is expressly prohibited, although you may provide HTML hyperlinks from your website to this site, subject to these terms of use. You are hereby granted a non-exclusive, limited, and revocable license to link to this site. You agree not to present any links to this site in such a way that they are associated with advertising or appear to be an endorsement of any organization, product, or service. You agree not to place links to this site on any websites that a reasonable person would consider obscene, defamatory, harassing, grossly offensive, or malicious. Xiotec Limited reserves the right to revoke this license generally, or your right to use specific links, at any time. If Xiotec Limited revokes this license, you agree to remove and disable any and all of your links to this site immediately.

If you use the Content in a way that is not clearly allowed by these terms and conditions of use, you may be violating copyright, trademark, and other laws. If such is the case, Xiotec Limited automatically revokes your permission to use this site, and Xiotec Limited shall be entitled to request that you immediately destroy any copies you have made of any portion of the Content. All rights not expressly granted by these terms and conditions are reserved.

Xiotec Limited reserves the right to suspend or restrict access to this website, to areas of this website and/or to functionality upon this website. Xiotec Limited may, for example, suspend access to the website during server maintenance or when updating the website. You must not circumvent or bypass, or attempt to circumvent or bypass, any access restriction measures on the website.

You must not:

  1. use this website in any way or take any action that causes, or may cause, damage to the website or impairment of the performance, availability, accessibility, integrity or security of the website;
  2. use this website in any way that is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity;
  3. hack or otherwise tamper with this website;
  4. probe, scan or test the vulnerability of this website without this permission;
  5. circumvent any authentication or security systems or processes on or relating to this website;
  6. use this website to copy, store, host, transmit, send, use, publish or distribute any material which consists of (or is linked to) any spyware, computer virus, Trojan horse, worm, keystroke logger, rootkit or other malicious computer software;
  7. use data collected from this website to contact individuals, companies or other persons or entities;
  8. do anything that interferes with the normal use of this website.

You must ensure that all the information you supply to us through this website, or in relation to this website, is true, accurate, current, complete and non-misleading.

4. Registration and accounts

You may register for an account with this website by completing and submitting the account registration form on this website and following the instructions provided on the website or e-mail

You must not allow any other person to use your account to access the website.

You must notify us in writing immediately if you become aware of any unauthorized use of your account.

You must not use any other person’s account to access the website, unless you have that person’s express permission to do so.

5. User login details
  1.  If you register for an account with this website, [you will be provided with] OR [you will be asked to choose] [a user ID and password].
  2. You must comply with the content rules set out in Section 7.
  3. You must keep your password confidential.
  4. You must notify Xiotec Limited in writing if you become aware of any disclosure of your password.
  5. You are responsible for any activity on this website arising out of any failure to keep your password confidential, and may be held liable for any losses arising out of such a failure.]

 

6. Cancellation and suspension of account
  1. Xiotec Limited may:
    • suspend your account;
    • cancel your account; and/or
    • edit your account details,

      at any time in its sole discretion with or without notice to you.

  2. Xiotec Limited will usually cancel an account if it remains unused for a continuous period of 24 months.
  3. You may cancel your account on this website using your account control panel on the website.
7. Rules about your content
  1. In these terms and conditions, “your content” means [all works and materials (including without limitation text, graphics, images, audio material, video material, audio-visual material, scripts, software and files or any other information or data uploaded) that you submit to Xiotec Limited through this website for storage or publication on, processing by, or transmission via, this website].
  2. You warrant and represent that your content will comply with these terms and conditions.
  3. Your content must not be illegal or unlawful, must not infringe any person’s legal rights, and must not be capable of giving rise to legal action against any person (in each case in any jurisdiction and under any applicable law).
  4. Your content, and the processing of your content by Xiotec Limited in accordance with these terms and conditions, must not:
  • be libelous or maliciously false;
  • be obscene or indecent;
  • infringe any copyright, moral right, database right, trade mark right, design right, right in passing off or other intellectual property right;
  • infringe any right of confidence, right of privacy or right under data protection legislation;
  • be in breach of any contractual obligation owed to any person;
  • be untrue, false, inaccurate or misleading;
  • constitute spam;
  • be offensive, deceptive, fraudulent, threatening, abusive, harassing, anti-social, menacing, hateful, discriminatory or inflammatory; or
  • cause annoyance, inconvenience or needless anxiety to any person.
8. Links to other sites, advertisements
  1. This site may contain links to third-party websites. These links are provided solely as a convenience to you and not as an endorsement by Xiotec Limited of any content contained in or provided by such third-party websites. This site is not responsible for the content of linked third-party websites; we do not review, control, or monitor the materials on any third-party websites; and we do not make any representations regarding the content, accuracy, or legitimacy of materials on such third-party websites.

  2. If you decide to access linked third-party websites from this site, you do so at your own risk. Your use of third-party websites is subject to the respective Terms and Conditions of Use for those third-party websites, including the respective Privacy Policies of those websites.

  3. In the event this site elects to include advertisements by third parties, these advertisements may contain links to other websites. Unless otherwise specifically stated, this site does not endorse any product or make any representation regarding the content, accuracy, or legitimacy of any materials contained in, or linked to via, any advertisement on this site. 

    Limited warranties
  4. Subject to any applicable law to the contrary, Xiotec Limited does not warrant or represent:
  5. that the material on the website is up to date;
  6. that the website will operate without fault; or
  7. that the website or any service on the website will remain available.
  8. Whilst every effort is taken to ensure information provided herein Xiotec Limited does not warrant that the completeness or accuracy of the information published on this website including, but not limited to, errors in pricing or description, other human errors, or errors created by the systems and software used by the website.
  9. Xiotec Limited does not warrant or represent that the products ordered via this website will necessarily be available and should the product no longer be available Xiotec Limited will inform the purchaser and refund any monies paid.
  10. Xiotec Limited reserves the right to discontinue or alter any or all of this website services, and to stop publishing this website, at any time in its sole discretion without notice or explanation; and save to the extent expressly provided otherwise in these terms and conditions, you will not be entitled to any compensation or other payment upon the discontinuance or alteration of any website services, or if Xiotec Limited stops publishing the website.
  11. To the maximum extent permitted by applicable law and subject to Section 12.1, Xiotec Limited excludes all representations and warranties relating to the subject matter of these terms and conditions, this website and the use of this website.
9. Limitations and exclusions of liability
  1. Disclaimer

    Xiotec Limited MAKES NO REPRESENTATIONS ABOUT THE RESULTS TO BE OBTAINED FROM USING OR RELYING UPON THIS SITE OR THE CONTENT CONTAINED IN OR PROVIDED BY THIS SITE. THEREFORE, YOUR USE OF THIS SITE IS AT YOUR OWN RISK.

    Xiotec Limited PROVIDES THIS SITE AND THE CONTENT AND SERVICES HEREIN ON AN “AS IS” BASIS WITHOUT ANY WARRANTIES OF ANY KIND, EXPRESS, IMPLIED, OR STATUTORY. Xiotec Limited, TO THE FULLEST EXTENT PERMITTED BY LAW, HEREBY EXPRESSLY AND SPECIFICALLY DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OF TITLE, MERCHANTABILITY, NON-INFRINGEMENT OF THIRD PARTIES’ RIGHTS, AND FITNESS FOR A PARTICULAR PURPOSE. Xiotec Limited MAKES NO REPRESENTATIONS OR WARRANTIES ABOUT THE ACCURACY, RELIABILITY, COMPLETENESS, CONTINUITY, OR TIMELINESS OF THE CONTENT, SERVICES, SOFTWARE, TEXT, GRAPHICS, LINKS, OR COMMUNICATIONS PROVIDED ON OR THROUGH THE USE OF THIS SITE. YOU ARE RESPONSIBLE FOR TAKING ALL PRECAUTIONS NECESSARY TO ENSURE THAT ANY CONTENT YOU MAY OBTAIN FROM THIS SITE IS FREE OF COMPUTER VIRUSES OR ANY OTHER POTENTIALLY DESTRUCTIVE COMPUTER CODE.

    Nothing in these terms and conditions will:

    • limit or exclude any liability for death or personal injury resulting from negligence;
    • limit or exclude any liability for fraud or fraudulent misrepresentation;
    • limit any liabilities in any way that is not permitted under applicable law; or
    • exclude any liabilities that may not be excluded under applicable law.
  2. The limitations and exclusions of liability set out in this Section 9 and elsewhere in these terms and conditions:
    -are subject to Section 9; and
    -govern all liabilities arising under these terms and conditions or relating to the subject matter of these terms and conditions, including liabilities arising in contract, in tort (including negligence) and for breach of statutory duty, except to the extent expressly provided otherwise in these terms and conditions.
  3. To the extent that this website and the information and services on this website are provided free of charge, Xiotec Limited will not be liable for any loss or damage of any nature.
  4. Xiotec Limited will not be liable to you in respect of any losses arising out of any event or events beyond its reasonable control.
  5. Xiotec Limited will not be liable to you in respect of any business losses, including (without limitation) loss of or damage to profits, income, revenue, use, production, anticipated savings, business, contracts, commercial opportunities or goodwill.
  6. Xiotec Limited will not be liable to you in respect of any loss or corruption of any data, database or software.
  7. Xiotec Limited will not be liable to you in respect of any special, indirect or consequential loss or damage.
10. Breaches of these terms and conditions

10.1 Without prejudice to its other rights under these terms and conditions, if you breach these terms and conditions in any way, or if Xiotec Limited reasonably suspect that you have breached these terms and conditions in any way, it may:

 

  1.   send you one or more formal warnings;
  2.   temporarily suspend your access to this website;
  3.   suspend or delete your account on this website.

 

10.2 Where Xiotec Limited suspends or prohibits or blocks your access to this website or a part of this website, you must not take any action to circumvent such suspension or prohibition or blocking (including without limitation creating and/or using a different account).

11. Variation

11.1 Xiotec Limited may revise these terms and conditions from time to time.

11.2 The revised terms and conditions shall apply to the use of this website from the date of publication of the revised terms and conditions on the website, and you hereby waive any right you may otherwise have to be notified of, or to consent to, revisions of these terms and conditions.

12. Assignment

12.1 You hereby agree that Xiotec Limited may assign, transfer, sub-contract or otherwise deal with its rights and/or obligations under these terms and conditions.

12.2 You may not without this prior written consent assign, transfer, sub-contract or otherwise deal with any of your rights and/or obligations under these terms and conditions.

13. Severability

13.1 If a provision of these terms and conditions is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect.

13.2 If any unlawful and/or unenforceable provision of these terms and conditions would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect.

14. Third party rights

14.1 A contract under these terms and conditions is for this benefit and your benefit, and is not intended to benefit or be enforceable by any third party.

14.2 The exercise of the parties’ rights under a contract under these terms and conditions is not subject to the consent of any third party.

15. Entire agreement

15.1 These terms and conditions, together with the privacy  and cookies  policies, shall constitute the entire agreement between you and Xiotec Limited in relation to your use of this website and shall supersede all previous agreements between you and Xiotec Limited in relation to your use of this website.

16. Law and jurisdiction

16.1 These terms and conditions shall be governed by and construed in accordance with English law.

16.2 Any disputes relating to these terms and conditions shall be subject to the exclusive jurisdiction of the courts of England.

17. Statutory and regulatory disclosures

Not Used.

18. Xiotec Limited details

18.1 This website is owned and operated by Xiotec Limited Limited on behalf of the Xiotec Limited and Xiotec brands 

18.2 Xiotec Limited Limited is registered in England and Wales under registration number 02096505, and its registered office is at Portobello, School Street, Willenhall, West Midlands, WV13 3PW.

18.3 Xiotec Limited’s principal place of business is at Portobello, School Street, Willenhall, West Midlands, WV13 3PW

18.4 You can contact us:

  1.   by post, to the postal address given above;
  2.   by telephone, on the contact number published on this website; or
  3.   by email, using the email address published on this website.

 

Xiotec Limited LIMITED MANUFACTURER GUARANTEE (the “Limited Guarantee”)

This Limited Guarantee is provided by Xiotec Limited Limited, School Street, Willenhall, West Midlands, WV13 3PW. Registration No: 2096505 [trading as XIotec] (“Xiotec”)], as manufacturer of security products (the “Products”) 

THIS LIMITED GUARANTEE IS IN ADDITION TO, AND DOES NOT AFFECT, THE LEGAL RIGHTS AND REMEDIES THAT YOU WILL HAVE AGAINST THE PERSON WHO SOLD YOU THE PRODUCTS, WHICH INCLUDES CERTAIN LEGAL RIGHTS AND REMEDIES IN CONNECTION WITH DEFECTIVE PRODUCTS AND/OR PRODUCTS NOT PROVIDED IN ACCORDANCE WITH YOUR CONTRACT WITH THAT PERSON.

What this Limited Guarantee covers

This Limited Guarantee only applies to customers purchasing Products for private and domestic use, and only to those customers purchasing the Products in the following countries: England, Ireland, Scotland & Wales.

Xiotec warrants that the Products will be free from defects in materials and workmanship under normal use (and subject to the remaining terms of this guarantee document) for the following periods:

  • Xiotec Products with Lifetime guarantee, a period twenty-five (25) years from date of purchase; and/or
  • Xiotec Products awarded the BSI Kitemark™, which can be found on product packaging and the products themselves, a period of ten (10) years from the date of purchase; (excluding Conexis L1, a period of two (2) years from date of purchase); and/or
  • all other Xiotec Products, a period of two (2) years from the date of purchase, (the “Guarantee Periods”). 

 

Should a defect appear in a Product before the end of the relevant Guarantee Period, and provided you follow the instructions for returning the Product set out below, Xiotec will be permitted to either:

  • repair the Product or the relevant defective part of the Product (using either new or refurbished parts);
  • replace the Product with an identical or comparable product (comparable to be in terms of quality, value and use); or
  •  refund the original purchase price of the Product (not including any postage, packaging or other similar costs).

A replaced or repaired Product will only benefit from the same Limited Guarantee for the remainder of the Guarantee Period (i.e. it will not attract a new Limited Guarantee for the full Guarantee Period).

2 Year Guarantee Statement

This product/confirmation email/other is guaranteed for consumers against faulty workmanship, materials and function for a period of 2 years from the date of purchase / redemption from Xiotec Web Store providing the full installation and maintenance instructions are followed. Please keep your proof of purchase safe, this must be submitted when making a claim under this guarantee.

Please note that it is a condition of this guarantee that your Xiotec product:

Has been correctly installed and maintained in accordance with the Xiotec installation and maintenance instructions provided to you at the time of purchase.

Has not been modified or damaged in any way.

Has not been subjected to unauthorized repairs.

Xiotec are responsible under this guarantee for repairing the product or replacing the product as we deem necessary. If there is fault with the product, please visit https://xiotecltd.com/

Please do not carry out any repairs without our authority or by using an unauthorized person. Any repairs or other works carried out without our authorisation or by using an unauthorized person will not be covered under this guarantee.

This guarantee is non-transferable and applies to products purchased in the United Kingdom only. This guarantee does not apply to normal wear and tear and battery replacement (unless the item is deemed faulty at our discretion). This does not affect your statutory rights. A full copy of the product instructions are available upon request or by visiting our website https://xiotecltd.com/

1 Year Extended Guarantee Statement

This Extended 1 year Warranty product guarantees consumers against faulty workmanship, materials and function provided the full installation and maintenance instructions have been followed. Please keep your proof of purchase safe, this must be submitted when making a claim under this guarantee.

This Extended 1 year Warranty product covers one product only, which must be purchased on the same receipt from the Xiotec Web Store , for a 12 month period commencing immediately upon expiry of the initial manufacturer standard warranty of 2 years.  Therefore extending cover to 3 years.

It is possible to purchase a maximum of 3 x Extended 1 year Warranty products, to extend the cover of one product to a maximum of 5 years from date of purchase, providing all relevant products are purchased on the same order, and providing full installation and maintenance instructions have been followed.

Please keep your proof of purchase safe, this must be submitted when making a claim under this guarantee.

Please note that it is a condition of this guarantee that your Xiotec product:

Has been correctly installed and maintained in accordance with the Xiotec installation and maintenance instructions provided to you at the time of purchase.

Has not been modified or damaged in any way.

Has not been subjected to unauthorized repairs.

Xiotec are responsible under this guarantee for repairing the product or replacing the product as we deem necessary. If there is fault with the product, please visit https://xiotecltd.com/

Please do not carry out any repairs without our authority or by using an unauthorized person. Any repairs or other works carried out without our authorisation or by using an unauthorized person will not be covered under this guarantee.

This guarantee is non-transferable and applies to products purchased in the United Kingdom only. This guarantee does not apply to normal wear and tear and battery replacement (unless the item is deemed faulty at our discretion). This does not affect your statutory rights. A full copy of the product instructions are available upon request or by visiting our website https://xiotecltd.com/

10 Year Guarantee Statement

Congratulations on the purchase of your High Security British Standard product, this product has been tested to the highest levels of reliability and durability under attack. All Xiotec British Standard products and backed by the police and insurance companies as well as Secured by Design accredited.

Your Xiotec product is covered by a 10 year consumer guarantee against faulty workmanship, materials and function from the date of purchase / redemption from Xiotec Web Store providing it is used in accordance with the full installations and maintenance instructions. Please keep your proof of purchase safe as this must be submitted when making a claim under this guarantee.

It is a condition of this guarantee that your Xiotec product:

Has been correctly installed and maintained in accordance with the Xiotec installation and maintenance instructions provided to you at the time of purchase.

Has not been modified in any way.

Has not been subjected to unauthorized repairs.

Xiotec are responsible under this guarantee for repairing the product or replacing the product as we deem necessary. If there is fault with the product, please visit https://xiotecltd.com/

Please do not carry out any repairs without our authority or by using an unauthorized person. Any repairs or other works carried out without our authorisation or by using an unauthorized person will not be covered under this guarantee.

This guarantee is non-transferable and applies to products purchased in the United Kingdom only. This guarantee does not apply to normal wear and tear and battery replacement (unless the item is deemed faulty at our discretion). This does not affect your statutory rights. A full copy of the product instructions are available upon request or by visiting our website https://xiotecltd.com/

What this Limited Guarantee will not cover

This Limited Guarantee will not cover any damage caused in circumstances where:

  •         you have failed to correctly install and/or maintain the Product in a manner that would be expected for the Product and where appropriate in accordance with the Xiotec installation and maintenance instructions provided to you at the time of purchase (together the “Product Information Materials”) or otherwise made available on our website, at https://xiotecltd.com/. Where relevant further copies of the Product Information Materials, along with further product information can be found on the product areas of our website, at https://xiotecltd.com/;
  • you have sought to modify the Product in any way;
  • the damage has been caused by your abuse and/or inappropriate use;
  •  circumstances where Xiotec cannot, acting reasonably, establish any fault in the Product after conducting testing
  • the Product has been subject to abnormal environmental conditions
  • the Product has been subjected to unauthorized repair (i.e. either without our authority or by using an unauthorized person);
  • the damage relates to normal fair wear and tear, to be expected of a Product of its kind (including, but not limited to, scratches and dents).

 

How to make a claim under this Limited Guarantee

Please keep your proof of purchase safe, this must be submitted when making a claim under this Limited Guarantee.

In cases where you have bought the Product from us, we will be the retailer and the manufacturer, and you will also have other rights against us as the seller of the product to you.  Please see our separate terms and conditions for more information about your legal rights against us.

To make a claim under this Limited Guarantee, you will need to follow the process set out below: 

  1. If damage covered by this Limited Guarantee occurs (“Guarantee Claim”), you must write to Xiotec DCU Invent, Dublin City University, Glasnevin,

Dublin 9, D09 W6Y4, Ireland.

  1. Any Guarantee Claim must be accompanied by proof of purchase and full details of the alleged defect, including details of the usage prior to, and at the time that the defect occurred. 

 

  1. The Product must be made available for inspection by Xiotec or any other third party we identify for any claim to be considered
  2. The cost of delivery of the Product to and from Xiotec or any other third party we identify for the purpose of inspection is the responsibility of the purchaser.  In the case of a successful claim, Xiotec may, at its sole discretion, offer to reimburse any reasonable postage/shipping costs associated with the claim process only.
Our liability to you

This Limited Guarantee gives you specific legal rights against Xiotec, but nothing in this Limited Guarantee seeks to override any additional rights you may have against Xiotec as manufacturer or the person from whom you purchased the Products.

We will only be liable to you for all losses you suffer which were foreseeable consequences of our failure to comply with the terms of this Limited Guarantee.

However, nothing in this Limited Guarantee will look to prevent you bringing a claim against us for foreseeable loss of, or damage to, your physical property caused by a defective Product. In addition, nothing in this Limited Guarantee excludes or limits in any way our liability for:

  1. death or personal injury claims caused by our negligence;
  2. fraud or fraudulent misrepresentation;
  3. any breach of the obligations implied by law regarding the passing of good title to the Product; or
  4. for any other matter for which it would be illegal or unlawful for us to exclude or attempt to exclude.
PAYMENTS

We accept Visa, MasterCard, Maestro and PayPal. The total amount (price of order + shipping) will be withdrawn from your account when the order is completed.

Transactions are handled in a secure way via Adyen payment services or PayPal and your payment details is handled through an encrypted connection.

Consumer Ts and Cs

CONDITIONS OF SALE

These Conditions of Sale govern the sale of products by Xiotec directly to the Buyer. For conditions relating to the sale by a third party to the Buyer please refer to the third party’s terms and conditions of sale. Xiotec offer a wide range of Xiotec Products and services, and sometimes additional conditions may apply.

Please read these conditions carefully before placing an order with Xiotec. By placing an order with Xiotec, the Buyer signifies their agreement to be bound by these conditions. We reserve the right to change these terms and conditions at any time. Any such changes will take effect when posted on the website (see date at the top) and it is your responsibility to read the terms and conditions on each occasion you use this website and your continued use of the website shall signify your acceptance to be bound by the latest terms and conditions.

1. Definitions

In this document the following words shall have the following meanings:

“Buyer” means the person who buys Products from Xiotec;

“Conditions” means the terms and conditions of sale set out in this document and any additional terms and conditions agreed in writing by Xiotec;

“Delivery date” means the date specified by Xiotec when the Products are to be delivered;

“Products” means the articles to be supplied to the Buyer by Xiotec;

“Intellectual Property Rights” means all patents, registered and unregistered designs, copyright, trademarks, know-how and all other forms of intellectual property wherever in the world enforceable;

“Price” means the price set out in the list of prices of the Products maintained by Xiotec as amended from time to time and displayed on a Xiotec website or such other price as the parties may agree in writing plus such carriage, packing, insurance or other charges or interest on such as may be quoted by Xiotec or as may apply in accordance with these conditions;

“Xiotec” means https://xiotecltd.com/

2. General

2.1 These conditions shall apply to all purchases of Products by the Buyer from Xiotec to the exclusion of all other terms and conditions including any terms or conditions which the Buyer may seek to apply.

2.2 All orders for Products shall be deemed to be an offer by the Buyer to purchase Products pursuant to these Conditions.

2.3 The Buyer’s order is an offer to Xiotec to buy the product(s) in the order. Xiotec may acknowledge that it has received the Buyer’s order, but this does not confirm acceptance of your offer to buy the product(s) ordered. Xiotec only accepts the Buyer’s offer, and concludes the contract of sale for a product ordered by the Buyer, when it dispatches the product to the Buyer.

2.4 Acceptance of delivery of the Products shall be deemed conclusive evidence of the Buyer’s acceptance of these Conditions.

2.5 Any variation to these Conditions (including any special terms and conditions agreed between the parties including without limitation as to discounts) shall be inapplicable unless agreed in writing by Xiotec.

2.6 Any advice, recommendation or representation given by Xiotec or its employees or agents to the Buyer as to the storage, application or use of the Products or otherwise which is not confirmed in writing by Xiotec is followed or acted upon entirely at the Buyer’s own risk, and, accordingly, Xiotec shall not be liable for any such advice, recommendation or representation which is not so confirmed.

3. Price and payment

3.1 All prices are inclusive of legally applicable VAT.

3.2 At the time the Xiotec website was last updated the Products were available. Xiotec endeavours to provide an accurate stockholding position at the time of purchase, however cannot be more specific about availability.  Xiotec will inform the Buyer if any Products the Buyer orders are not available and the Buyer will not be charged for those products.

3.3 Purchase of the Products by the Buyer and passing of title in the goods to the Buyer is subject to payment in full of cleared funds by the Buyer to Xiotec even where the Products have been dispatched to the Buyer.

3.4 Where these have been extended to a Buyer, Xiotec reserves the right to grant, refuse restrict, cancel or alter credit terms at its sole discretion at any time.

3.5 Non- or failed-payment by the Buyer for any reason shall terminate the rights of the Buyer in respect of the relevant purchase for which payment has not been received and funds cleared.

3.6 When ordering Products from Xiotec for delivery outside of mainland UK, the Buyer may be subject to import duties and taxes, which are levied once the package reaches the specified destination. Any additional charges for customs clearance must be borne by the Buyer; Xiotec has no control over these charges.

3.7 Additionally, please note that when ordering from Xiotec, the Buyer is considered the importer of record and must comply with all laws and regulations of the country in which the Buyer is receiving the Products.

4. RIGHTS OF CANCELLATION

4.1 Under Consumer Regulations the Buyer has the right to cancel their order as long as the Buyer does so no later than 14 days after the day on which the Buyer receive the goods or service.

4.2 The Buyer must inform Xiotec that the Buyer wishes to cancel in writing either via Phone call to Customer services on 01824 731141 or complete our on line contact form Click here within a period of 14 days beginning on the day after the day the Buyer receive the Products.

4.3 The Buyer must return the Products to Xiotec in accordance with the following instructions:

Xiotec offers a FREE RETURNS on all items within 14 days of your delivery date but you must follow our returns policy outlined below:

Complete this Contact Form with your Xiotec Order Number in the subject line (Found on your email order receipt)

All items must be returned in the same condition you received them in, along with the original packaging and all manuals and accessories. Damaged or used goods will not be accepted. Products must be returned to Xiotec within 14 days of the return being accepted.

Once the return is accepted by Xiotec you will be sent a pre-paid label via email with a unique reference number unless advised otherwise. You must use this prepaid label so we can find your order once it arrives back to us (Xiotec will not accept any liability for any parcels returned without completing these steps).

Please obtain proof of posting at the time of returning.

There a few items we cannot refund:

  1. Made to order items, such as cut keys for doors and safes.
  2. Services such as Professional Installation, (in some cases installations can be cancelled if the work has NOT started, must be cancelled 2 working days before scheduled installation date).

4.4 If the Buyer return goods to Xiotec, Xiotec will not be responsible for any loss or damage to them during transit and it is recommended that the Buyer use a recorded or secure delivery method. If goods are lost or damaged in transit, Xiotec may charge the Buyer, or not refund to the Buyer, amounts that are attributable to the loss or damage.

4.5 On cancellation Xiotec will reimburse all payments received from the Buyer for the Products purchased and will also reimburse all reasonable delivery charges no later than 10 days from the day on which Xiotec receives the returned Products. Xiotec will use the same means of payment as the Buyer used for the initial transaction, unless expressly agreed otherwise.

4.6 The right of cancellation does not apply to:

  • Products that are broken or damaged;
  • Products made to the Buyer’s specifications or clearly personalized by the Buyer;
  • Products that have been adapted by the Buyer or a third party on behalf of the Buyer in any way;
  • Marks or numbers on the Products have been removed or tampered with;
  • Where the Buyer has failed to comply with the terms of any end-user licence for the use of an app or software.
5. DELIVERY

5.1 Unless otherwise agreed in writing, delivery of the Products shall take place at the address specified by the Buyer on the date specified by Xiotec. The Buyer shall make all arrangements necessary to take delivery of the Products whenever they are tendered for delivery.

5.2 The date of delivery specified by Xiotec is an estimate only. Time for delivery shall not be of the essence of the contract and while every reasonable effort will be made to comply with such dates compliance is not guaranteed and the Buyer shall have no right to damages or to cancel the order for failure for any cause to meet any delivery date stated.

5.3 If Xiotec is unable to deliver the Products for reasons beyond its control, then Xiotec shall be entitled to place the Products in storage until such time as delivery may be made.

5.4 Xiotec shall be entitled to deliver the Products by instalments and where the Products are so delivered, each delivery shall constitute a separate contract and failure by Xiotec to deliver any one or more of the instalments in accordance with these Conditions or any claim by the Buyer in respect of any one or more instalments shall not entitle the Buyer to treat any other related contract as repudiated.

5.5 Notwithstanding that Xiotec may have delayed or failed to deliver the Products (or any of them) promptly the Buyer shall be bound to accept delivery and to pay for the Products in full provided that delivery shall be tendered at any time within 3 months of the delivery date.

6. ACCEPTANCE

6.1 The Buyer is exclusively responsible for detailing the specification of the Products, for ascertaining the use to which they will be put and for determining their ability to function for that purpose.

6.2 The Buyer is required to test Products upon delivery and shall be deemed to have accepted the Products 14 days after delivery to the Buyer.

6.3 The Buyer shall not remove or otherwise interfere with the marks or numbers on the Products.

7. LEGAL GUARANTEE AND MANUFACTURER’S WARRANTY

7.1 Where the Products are found to be defective, Xiotec shall replace defective Products free of charge within the manufacturer’s warranty period or the Legal Guarantee, whichever provides the Buyer with the greater right, in accordance with the Legal Guarantee and Manufacturers Terms and Conditions.

8. LIABILITY

8.1 Xiotec and its affiliates will not be responsible for (i) losses that were not caused by any breach on its part, or (ii) any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure), or (iii) any indirect or consequential losses that were not foreseeable to both the Buyer and Xiotec when the contract for the sale of Products by Xiotec to the Buyer was formed.

8.2 Nothing in these conditions limits or excludes responsibility for fraudulent representations made by Xiotec or for death or personal injury caused by Xiotec’s negligence or wilful misconduct.

8.3 Xiotec will not be held responsible for any delay or failure to comply with its obligations under these conditions if the delay or failure arises from any cause which is beyond its reasonable control.

8.4 The limit of Xiotec’s liability for all loss or damage suffered by the Buyer shall not exceed the Price.

9. INTELLECTUAL PROPERTY

9.1 Where any Products supplied by Xiotec embody, include or contain software and/or apps and/or related documentation the copyright in which is owned by a third party, all rights and liabilities associated with the use and/or reproduction thereof will be subject to the terms of the applicable end user licence, to the exclusion of all liabilities and obligations on Xiotec’s part.

9.2 The buyer must follow the terms and conditions of any licence required to be accepted in order to fully utilise the Products.

10. FORCE MAJEURE

10.1 Xiotec shall not be liable for any delay or failure to perform any of its obligations if the delay or failure results from events or circumstances outside its reasonable control, including but not limited to acts of God, strikes, lock outs, accidents, war, fire, breakdown of plant or machinery or shortage or unavailability of raw materials from a natural source of supply, and Xiotec shall be entitled to a reasonable extension of its obligations. If the delay persists for such time as Xiotec considers unreasonable, it may without liability on its part, terminate the sale of the Product and reimburse the Buyer for the payments the Buyer has made.

11. FORCE MAJEURE

11.1 Unless specific terms and conditions apply the terms in this clause 11 will apply to all promotional or special offers made by Xiotec.

11.2 From time to time on https://xiotecltd.com/ (the “website”) Xiotec may run promotions.

11.3 Only one promotion can be used per order. A promotion may not be used in combination with other promotions.

11.4 A Buyer is restricted to ordering no more than five (5) of the same Product during any promotional period and any further orders for the same product by the Buyer during the same promotional period may be refused, cancelled or withdrawn by Xiotec.

11.5 All promotions are subject to availability and while stocks last. Xiotec reserve the right to end a promotion at any time.

11.6 Xiotec shall not be liable for any financial loss arising out of the refusal, cancellation or withdrawal of any promotion or any failure or inability of a customer to take advantage of a promotion for any reason.

12. MISCELLANEOUS

12.1 Waiver

The failure by either party to enforce at any time or for any period any one or more of the Conditions herein shall not be a waiver of them or of the right at any time subsequently to enforce all Conditions of this Agreement.

12.2 Severability

If any term or provision of these Conditions is held invalid, illegal or unenforceable for any reason by any court of competent jurisdiction such provision shall be severed and the remainder of the provisions hereof shall continue in full force and effect as if these Conditions had been agreed with the invalid, illegal or unenforceable provision eliminated.

12.3 Entire Agreement

These Conditions and any documents incorporating them or incorporated by them constitute the entire agreement and understanding between the parties.

12.4 Governing Law and Jurisdiction

This Agreement shall be governed by and construed in accordance with the law of England and the parties hereby submit to the exclusion jurisdiction of the English courts.

Terms & Conditions of Promotional Codes

Unless clearly stated otherwise, all promotional codes valid on https://xiotecltd.com/ are not valid for use on spare door keys. Up to a maximum of 5 promotional products can be purchased per order. This offer is subject to stock availability. The promoter is Xiotec Limited LTD. Xiotec Limited LTD reserves the right to cancel a promotional code at any time or to amend these terms and conditions by republishing them.