Remove from package &
check that all parts are in order.
Install using a Phillips head screwdriver.
Set up using the Xiotec mobile app.
This is the Xiotec Limited Privacy Notice. Xiotec Limited is committed to protecting your personal data. This privacy notice describes:
We collect and store:
Your email address which you submit in order to sign-up for electronic direct marketing from us.
Contact and delivery details as well as payment information in order to process and deliver any purchases from the website.
Your name, address, telephone number and email address in order to arrange the installations of a product purchased from the website when installation or servicing has also been purchased.
Your name, address, post code, email address, telephone number and any supporting documents you provide if you request the support of the Customer Support team. In order to provide support for security products, we may request a proof of purchase and proof of identification.
Your name, email address, address and date of purchase when you register an anti-snap guarantee.
Your name, email address, address, telephone number and order details when you create and use a Xiotec Account.
In addition to the information you submit we are gathering your IP address to serve you with geographically-relevant content and personalisation purposes.
Why do we process this personal data? | What is the legal basis for processing? |
To process and dispatch orders made via the website. | In order to perform our contract of sale with you. |
To send your requests to rate and review our service via website questionnaires. | It is in our legitimate interest to gain insight into the performance of our service and to respond to customer concerns and feedback. |
To register anti-snap guarantees and administer claims | In order to perform our contract with you. |
To respond to queries from customers and provide product support | It is in our legitimate interest to respond to customer queries and provide product support. |
To register and administer Xiotec Accounts | It is in our legitimate interest to provide this service as requested by customers. |
To carry out statistical analysis about the use of the website to better understand how our website is used and make improvements to it, as well as tailor your experience of the website. | When you have provided your consent to do so. |
To send you communications about relevant products & promotions, in accordance with your marketing preferences. | We will only send you relevant content where we have your consent to do so. |
To comply with legal requirements to which we are subject, such as tax or financial reporting requirements. | Using your personal data in this way is necessary for us to comply with our legal obligations. |
We may transfer your personal data for the purposes set out above:
Some recipients are located in countries outside the UK or EU/European Economic Area (EEA). As in some cases these countries have a lower level of protection than that within the UK or EU/EEA, when transferring personal data to countries outside of the UK or EU/EEA we use standard contractual clauses approved by the European Commission or Information Commissioner’s Office to ensure a sufficient level of protection for your personal data.
We take measures to protect all personal data transferred to a third party, or to other countries, in accordance with applicable data protection laws and as stated above.
We store personal data for as long as necessary to fulfil the purpose for which the data has been collected, and in accordance with our internal record retention schedule. This means that we delete your personal data when such data is no longer necessary to process a request or to manage our relationship. Statistics which have been anonymised may be saved for longer.
Your Rights
In relation to the personal data that we hold about you, you have the right to:
We may not accept a request to erase your personal data where we require it to comply with a legal obligation or in relation to a legal claim.
Requests to exercise your rights should be addressed to our Customer Support Team.
If you have a complaint regarding our processing of your personal data you are entitled to report this to the ICO (Information Commissioner’s Office) at ico.org.uk or to the supervisory authority where you live or work if different, list of which can be found at ec.europa.eu.
We may update this privacy notice from time to time in response to changing legal, regulatory or operational requirements. We will notify you of any such changes (including when they will take effect). Your continued use of the website after any such updates takes effect will constitute acceptance of those changes. If you do not accept any updates to this privacy notice, you should stop using this website.
The objective of the EU General Data Protection Regulation (GDPR) is to replace the previous data protection laws by introducing a new, uniform standard that applies throughout the EU. Here at Xiotec, the topics of data protection and data security have been right at the top of our priority list since we first started to develop Xiotec Smart Locks. Detailed information can be found in the blog post about our security concept.
Ever since the very beginning of Xiotec and long before the implementation of the GDPR, we have always maintained a transparent approach to informing users about our encryption technology and the use of data, and there has always been a data protection statement on the https://xiotecltd.com/. For this reason, we would like to clearly confirm once again that there is no need for us to modify any Xiotec products in relation to the storage of data as a result of the GDPR, and that our newly-revised data protection statement contains no changes that affect you in any way.
The only change for you as a Xiotec user is that with immediate effect, we are obliged to obtain your explicit consent to using data in the Xiotec app. A pop-up now appears in the Xiotec app, asking you to provide your consent proactively. No personal data is stored when using the product (name, location, e-mail address, etc.), since our encryption concept makes this unnecessary as the devices only transmit random, anonymous ID numbers.
In addition to the basic functionality of our Smart Locks we offer a large number of other services to our community. If you would like to use these services, we need more data in order to offer you the best possible experience. These services (e.g. registration for the Xiotec newsletter, the use of Xiotec Web, ordering through the Xiotec shop, etc.) are optional, and the data we need to provide these services is only requested when necessary. For example, if you register for the Xiotec newsletter, we will store your name and e-mail address. If you contact our Customer Service Center, we will save your contact details so that we can reach you. If you order Xiotec products in our shop, we save your shipping address so that we can deliver the goods that you ordered. These services are optional, so the collection of the required data is also optional.
For a detailed explanation of how we handle your data, please refer to our latest data protection statement. Transparency and smart data handling are more than just buzzwords at Xiotec. We hope that this post has shed a little more light on the effect of the GDPR on Xiotec users. If you have any further questions, please contact us at https://xiotecltd.com/
Xiotec Limited is committed to protecting the personal data, provided by you, in accordance with the Personal Data Protection Act 2010 (“PDPA”). This policy (which may be amended or updated by Smart Security from time to time) seeks to outline how Smart Security intends to deliver all the rights and protections that you are entitled to under the PDPA. This policy is provided in English [and Malay languages] and should there be any conflict in meaning between the English [and Malay] language version, the English language version shall prevail.
By accessing this website, you are deemed to have read, understood and accepted the terms of this Privacy Policy, and consent to the collection and processing of your personal data by Smart Security.
YOUR LEGAL GUARANTEE
The legal guarantee is a mandatory guarantee that covers a minimum two years’ period for the purchase of goods/products from the seller and is valid in all EU countries. Some jurisdictions have introduced a period that is longer than the minimum two years. The legal guarantee secures the remedies you may use in case a lack of conformity occurs.
In the case of a lack of conformity, you may choose between having the goods/product repaired or replaced – unless repair/replacement is impossible or disproportionate in relation to the other remedy. For example the cost of repair far exceeds the cost of a replacement.
In some jurisdictions you may choose to terminate the agreement (purchase) or obtain a discount of the price paid for the goods/product. Furthermore, if neither repair, nor replacement is possible or proportionate you can exercise the right to terminate or obtain a discount.
You may also exercise the right to terminate the agreement if:
The repair and replacement will always to be done free of charge and this includes additional items such as:
The legal guarantee of a new good/product lasts at least two years, starting at the moment of delivery of the good/product to the consumer.
HOWEVER PLEASE NOTE: The seller is only liable for defects that existed at the time of purchase. During the first six months, the presumption is that the product does not conform due to a cause which existed at the time of the product’s delivery. If, for instance, six weeks after its delivery to you of a good/product, it stops working, the seller is considered to be responsible.
However, after the expiry of the first six months, the burden of proof shifts and you need to demonstrate that the defect of the good/product existed at the time of the delivery.
LEGAL NOTICE
If you register with this website, submit any material to the website or use any of the website services, you agree to these terms and conditions.
The contents of this site (the “Content”), including but not limited to text, graphics and images, trademarks, brands, logos and software are protected by Intellectual Property Rights Laws. The title to the Content shall not pass to you or to any other user of this site, and instead shall remain with Xiotec Limited or a third party holding the title to the materials posted on this site.
Xiotec Limited owns the names that are used for the company’s business and those of the company’s products and services mentioned in this site, and these names are protected by Intellectual Property Rights Laws. All trademarks are the property of their respective owners.
You must ensure that all the information you supply to us through this website, or in relation to this website, is true, accurate, current, complete and non-misleading.
You are authorized to:
Unauthorized use of the Content may violate copyright, trademark, and other laws. Whenever you e-mail, download, or print copies of the Content, you must also include all copyright and other notices that are included in the Content, including any copyright notices at the bottom of the page.
The Content may not be:
The use of the Content on any other website or in any other networked computer environment for any purpose is expressly prohibited, although you may provide HTML hyperlinks from your website to this site, subject to these terms of use. You are hereby granted a non-exclusive, limited, and revocable license to link to this site. You agree not to present any links to this site in such a way that they are associated with advertising or appear to be an endorsement of any organization, product, or service. You agree not to place links to this site on any websites that a reasonable person would consider obscene, defamatory, harassing, grossly offensive, or malicious. Xiotec Limited reserves the right to revoke this license generally, or your right to use specific links, at any time. If Xiotec Limited revokes this license, you agree to remove and disable any and all of your links to this site immediately.
If you use the Content in a way that is not clearly allowed by these terms and conditions of use, you may be violating copyright, trademark, and other laws. If such is the case, Xiotec Limited automatically revokes your permission to use this site, and Xiotec Limited shall be entitled to request that you immediately destroy any copies you have made of any portion of the Content. All rights not expressly granted by these terms and conditions are reserved.
Xiotec Limited reserves the right to suspend or restrict access to this website, to areas of this website and/or to functionality upon this website. Xiotec Limited may, for example, suspend access to the website during server maintenance or when updating the website. You must not circumvent or bypass, or attempt to circumvent or bypass, any access restriction measures on the website.
You must not:
You must ensure that all the information you supply to us through this website, or in relation to this website, is true, accurate, current, complete and non-misleading.
You may register for an account with this website by completing and submitting the account registration form on this website and following the instructions provided on the website or e-mail
You must not allow any other person to use your account to access the website.
You must notify us in writing immediately if you become aware of any unauthorized use of your account.
You must not use any other person’s account to access the website, unless you have that person’s express permission to do so.
at any time in its sole discretion with or without notice to you.
Xiotec Limited MAKES NO REPRESENTATIONS ABOUT THE RESULTS TO BE OBTAINED FROM USING OR RELYING UPON THIS SITE OR THE CONTENT CONTAINED IN OR PROVIDED BY THIS SITE. THEREFORE, YOUR USE OF THIS SITE IS AT YOUR OWN RISK.
Xiotec Limited PROVIDES THIS SITE AND THE CONTENT AND SERVICES HEREIN ON AN “AS IS” BASIS WITHOUT ANY WARRANTIES OF ANY KIND, EXPRESS, IMPLIED, OR STATUTORY. Xiotec Limited, TO THE FULLEST EXTENT PERMITTED BY LAW, HEREBY EXPRESSLY AND SPECIFICALLY DISCLAIMS ALL WARRANTIES, EITHER EXPRESS OR IMPLIED, STATUTORY OR OTHERWISE, INCLUDING BUT NOT LIMITED TO ANY IMPLIED WARRANTIES OF TITLE, MERCHANTABILITY, NON-INFRINGEMENT OF THIRD PARTIES’ RIGHTS, AND FITNESS FOR A PARTICULAR PURPOSE. Xiotec Limited MAKES NO REPRESENTATIONS OR WARRANTIES ABOUT THE ACCURACY, RELIABILITY, COMPLETENESS, CONTINUITY, OR TIMELINESS OF THE CONTENT, SERVICES, SOFTWARE, TEXT, GRAPHICS, LINKS, OR COMMUNICATIONS PROVIDED ON OR THROUGH THE USE OF THIS SITE. YOU ARE RESPONSIBLE FOR TAKING ALL PRECAUTIONS NECESSARY TO ENSURE THAT ANY CONTENT YOU MAY OBTAIN FROM THIS SITE IS FREE OF COMPUTER VIRUSES OR ANY OTHER POTENTIALLY DESTRUCTIVE COMPUTER CODE.
Nothing in these terms and conditions will:
10.1 Without prejudice to its other rights under these terms and conditions, if you breach these terms and conditions in any way, or if Xiotec Limited reasonably suspect that you have breached these terms and conditions in any way, it may:
10.2 Where Xiotec Limited suspends or prohibits or blocks your access to this website or a part of this website, you must not take any action to circumvent such suspension or prohibition or blocking (including without limitation creating and/or using a different account).
11.1 Xiotec Limited may revise these terms and conditions from time to time.
11.2 The revised terms and conditions shall apply to the use of this website from the date of publication of the revised terms and conditions on the website, and you hereby waive any right you may otherwise have to be notified of, or to consent to, revisions of these terms and conditions.
12.1 You hereby agree that Xiotec Limited may assign, transfer, sub-contract or otherwise deal with its rights and/or obligations under these terms and conditions.
12.2 You may not without this prior written consent assign, transfer, sub-contract or otherwise deal with any of your rights and/or obligations under these terms and conditions.
13.1 If a provision of these terms and conditions is determined by any court or other competent authority to be unlawful and/or unenforceable, the other provisions will continue in effect.
13.2 If any unlawful and/or unenforceable provision of these terms and conditions would be lawful or enforceable if part of it were deleted, that part will be deemed to be deleted, and the rest of the provision will continue in effect.
14.1 A contract under these terms and conditions is for this benefit and your benefit, and is not intended to benefit or be enforceable by any third party.
14.2 The exercise of the parties’ rights under a contract under these terms and conditions is not subject to the consent of any third party.
15.1 These terms and conditions, together with the privacy and cookies policies, shall constitute the entire agreement between you and Xiotec Limited in relation to your use of this website and shall supersede all previous agreements between you and Xiotec Limited in relation to your use of this website.
16.1 These terms and conditions shall be governed by and construed in accordance with English law.
16.2 Any disputes relating to these terms and conditions shall be subject to the exclusive jurisdiction of the courts of England.
Not Used.
18.1 This website is owned and operated by Xiotec Limited Limited on behalf of the Xiotec Limited and Xiotec brands
18.2 Xiotec Limited Limited is registered in England and Wales under registration number 02096505, and its registered office is at Portobello, School Street, Willenhall, West Midlands, WV13 3PW.
18.3 Xiotec Limited’s principal place of business is at Portobello, School Street, Willenhall, West Midlands, WV13 3PW
18.4 You can contact us:
Xiotec Limited LIMITED MANUFACTURER GUARANTEE (the “Limited Guarantee”)
This Limited Guarantee is provided by Xiotec Limited Limited, School Street, Willenhall, West Midlands, WV13 3PW. Registration No: 2096505 [trading as XIotec] (“Xiotec”)], as manufacturer of security products (the “Products”)
THIS LIMITED GUARANTEE IS IN ADDITION TO, AND DOES NOT AFFECT, THE LEGAL RIGHTS AND REMEDIES THAT YOU WILL HAVE AGAINST THE PERSON WHO SOLD YOU THE PRODUCTS, WHICH INCLUDES CERTAIN LEGAL RIGHTS AND REMEDIES IN CONNECTION WITH DEFECTIVE PRODUCTS AND/OR PRODUCTS NOT PROVIDED IN ACCORDANCE WITH YOUR CONTRACT WITH THAT PERSON.
What this Limited Guarantee covers
This Limited Guarantee only applies to customers purchasing Products for private and domestic use, and only to those customers purchasing the Products in the following countries: England, Ireland, Scotland & Wales.
Xiotec warrants that the Products will be free from defects in materials and workmanship under normal use (and subject to the remaining terms of this guarantee document) for the following periods:
Should a defect appear in a Product before the end of the relevant Guarantee Period, and provided you follow the instructions for returning the Product set out below, Xiotec will be permitted to either:
A replaced or repaired Product will only benefit from the same Limited Guarantee for the remainder of the Guarantee Period (i.e. it will not attract a new Limited Guarantee for the full Guarantee Period).
This product/confirmation email/other is guaranteed for consumers against faulty workmanship, materials and function for a period of 2 years from the date of purchase / redemption from Xiotec Web Store providing the full installation and maintenance instructions are followed. Please keep your proof of purchase safe, this must be submitted when making a claim under this guarantee.
Please note that it is a condition of this guarantee that your Xiotec product:
Has been correctly installed and maintained in accordance with the Xiotec installation and maintenance instructions provided to you at the time of purchase.
Has not been modified or damaged in any way.
Has not been subjected to unauthorized repairs.
Xiotec are responsible under this guarantee for repairing the product or replacing the product as we deem necessary. If there is fault with the product, please visit https://xiotecltd.com/
Please do not carry out any repairs without our authority or by using an unauthorized person. Any repairs or other works carried out without our authorisation or by using an unauthorized person will not be covered under this guarantee.
This guarantee is non-transferable and applies to products purchased in the United Kingdom only. This guarantee does not apply to normal wear and tear and battery replacement (unless the item is deemed faulty at our discretion). This does not affect your statutory rights. A full copy of the product instructions are available upon request or by visiting our website https://xiotecltd.com/
This Extended 1 year Warranty product guarantees consumers against faulty workmanship, materials and function provided the full installation and maintenance instructions have been followed. Please keep your proof of purchase safe, this must be submitted when making a claim under this guarantee.
This Extended 1 year Warranty product covers one product only, which must be purchased on the same receipt from the Xiotec Web Store , for a 12 month period commencing immediately upon expiry of the initial manufacturer standard warranty of 2 years. Therefore extending cover to 3 years.
It is possible to purchase a maximum of 3 x Extended 1 year Warranty products, to extend the cover of one product to a maximum of 5 years from date of purchase, providing all relevant products are purchased on the same order, and providing full installation and maintenance instructions have been followed.
Please keep your proof of purchase safe, this must be submitted when making a claim under this guarantee.
Please note that it is a condition of this guarantee that your Xiotec product:
Has been correctly installed and maintained in accordance with the Xiotec installation and maintenance instructions provided to you at the time of purchase.
Has not been modified or damaged in any way.
Has not been subjected to unauthorized repairs.
Xiotec are responsible under this guarantee for repairing the product or replacing the product as we deem necessary. If there is fault with the product, please visit https://xiotecltd.com/
Please do not carry out any repairs without our authority or by using an unauthorized person. Any repairs or other works carried out without our authorisation or by using an unauthorized person will not be covered under this guarantee.
This guarantee is non-transferable and applies to products purchased in the United Kingdom only. This guarantee does not apply to normal wear and tear and battery replacement (unless the item is deemed faulty at our discretion). This does not affect your statutory rights. A full copy of the product instructions are available upon request or by visiting our website https://xiotecltd.com/
Congratulations on the purchase of your High Security British Standard product, this product has been tested to the highest levels of reliability and durability under attack. All Xiotec British Standard products and backed by the police and insurance companies as well as Secured by Design accredited.
Your Xiotec product is covered by a 10 year consumer guarantee against faulty workmanship, materials and function from the date of purchase / redemption from Xiotec Web Store providing it is used in accordance with the full installations and maintenance instructions. Please keep your proof of purchase safe as this must be submitted when making a claim under this guarantee.
It is a condition of this guarantee that your Xiotec product:
Has been correctly installed and maintained in accordance with the Xiotec installation and maintenance instructions provided to you at the time of purchase.
Has not been modified in any way.
Has not been subjected to unauthorized repairs.
Xiotec are responsible under this guarantee for repairing the product or replacing the product as we deem necessary. If there is fault with the product, please visit https://xiotecltd.com/
Please do not carry out any repairs without our authority or by using an unauthorized person. Any repairs or other works carried out without our authorisation or by using an unauthorized person will not be covered under this guarantee.
This guarantee is non-transferable and applies to products purchased in the United Kingdom only. This guarantee does not apply to normal wear and tear and battery replacement (unless the item is deemed faulty at our discretion). This does not affect your statutory rights. A full copy of the product instructions are available upon request or by visiting our website https://xiotecltd.com/
This Limited Guarantee will not cover any damage caused in circumstances where:
How to make a claim under this Limited Guarantee
Please keep your proof of purchase safe, this must be submitted when making a claim under this Limited Guarantee.
In cases where you have bought the Product from us, we will be the retailer and the manufacturer, and you will also have other rights against us as the seller of the product to you. Please see our separate terms and conditions for more information about your legal rights against us.
To make a claim under this Limited Guarantee, you will need to follow the process set out below:
Dublin 9, D09 W6Y4, Ireland.
This Limited Guarantee gives you specific legal rights against Xiotec, but nothing in this Limited Guarantee seeks to override any additional rights you may have against Xiotec as manufacturer or the person from whom you purchased the Products.
We will only be liable to you for all losses you suffer which were foreseeable consequences of our failure to comply with the terms of this Limited Guarantee.
However, nothing in this Limited Guarantee will look to prevent you bringing a claim against us for foreseeable loss of, or damage to, your physical property caused by a defective Product. In addition, nothing in this Limited Guarantee excludes or limits in any way our liability for:
We accept Visa, MasterCard, Maestro and PayPal. The total amount (price of order + shipping) will be withdrawn from your account when the order is completed.
Transactions are handled in a secure way via Adyen payment services or PayPal and your payment details is handled through an encrypted connection.
CONDITIONS OF SALE
These Conditions of Sale govern the sale of products by Xiotec directly to the Buyer. For conditions relating to the sale by a third party to the Buyer please refer to the third party’s terms and conditions of sale. Xiotec offer a wide range of Xiotec Products and services, and sometimes additional conditions may apply.
Please read these conditions carefully before placing an order with Xiotec. By placing an order with Xiotec, the Buyer signifies their agreement to be bound by these conditions. We reserve the right to change these terms and conditions at any time. Any such changes will take effect when posted on the website (see date at the top) and it is your responsibility to read the terms and conditions on each occasion you use this website and your continued use of the website shall signify your acceptance to be bound by the latest terms and conditions.
In this document the following words shall have the following meanings:
“Buyer” means the person who buys Products from Xiotec;
“Conditions” means the terms and conditions of sale set out in this document and any additional terms and conditions agreed in writing by Xiotec;
“Delivery date” means the date specified by Xiotec when the Products are to be delivered;
“Products” means the articles to be supplied to the Buyer by Xiotec;
“Intellectual Property Rights” means all patents, registered and unregistered designs, copyright, trademarks, know-how and all other forms of intellectual property wherever in the world enforceable;
“Price” means the price set out in the list of prices of the Products maintained by Xiotec as amended from time to time and displayed on a Xiotec website or such other price as the parties may agree in writing plus such carriage, packing, insurance or other charges or interest on such as may be quoted by Xiotec or as may apply in accordance with these conditions;
“Xiotec” means https://xiotecltd.com/
2.1 These conditions shall apply to all purchases of Products by the Buyer from Xiotec to the exclusion of all other terms and conditions including any terms or conditions which the Buyer may seek to apply.
2.2 All orders for Products shall be deemed to be an offer by the Buyer to purchase Products pursuant to these Conditions.
2.3 The Buyer’s order is an offer to Xiotec to buy the product(s) in the order. Xiotec may acknowledge that it has received the Buyer’s order, but this does not confirm acceptance of your offer to buy the product(s) ordered. Xiotec only accepts the Buyer’s offer, and concludes the contract of sale for a product ordered by the Buyer, when it dispatches the product to the Buyer.
2.4 Acceptance of delivery of the Products shall be deemed conclusive evidence of the Buyer’s acceptance of these Conditions.
2.5 Any variation to these Conditions (including any special terms and conditions agreed between the parties including without limitation as to discounts) shall be inapplicable unless agreed in writing by Xiotec.
2.6 Any advice, recommendation or representation given by Xiotec or its employees or agents to the Buyer as to the storage, application or use of the Products or otherwise which is not confirmed in writing by Xiotec is followed or acted upon entirely at the Buyer’s own risk, and, accordingly, Xiotec shall not be liable for any such advice, recommendation or representation which is not so confirmed.
3.1 All prices are inclusive of legally applicable VAT.
3.2 At the time the Xiotec website was last updated the Products were available. Xiotec endeavours to provide an accurate stockholding position at the time of purchase, however cannot be more specific about availability. Xiotec will inform the Buyer if any Products the Buyer orders are not available and the Buyer will not be charged for those products.
3.3 Purchase of the Products by the Buyer and passing of title in the goods to the Buyer is subject to payment in full of cleared funds by the Buyer to Xiotec even where the Products have been dispatched to the Buyer.
3.4 Where these have been extended to a Buyer, Xiotec reserves the right to grant, refuse restrict, cancel or alter credit terms at its sole discretion at any time.
3.5 Non- or failed-payment by the Buyer for any reason shall terminate the rights of the Buyer in respect of the relevant purchase for which payment has not been received and funds cleared.
3.6 When ordering Products from Xiotec for delivery outside of mainland UK, the Buyer may be subject to import duties and taxes, which are levied once the package reaches the specified destination. Any additional charges for customs clearance must be borne by the Buyer; Xiotec has no control over these charges.
3.7 Additionally, please note that when ordering from Xiotec, the Buyer is considered the importer of record and must comply with all laws and regulations of the country in which the Buyer is receiving the Products.
4.1 Under Consumer Regulations the Buyer has the right to cancel their order as long as the Buyer does so no later than 14 days after the day on which the Buyer receive the goods or service.
4.2 The Buyer must inform Xiotec that the Buyer wishes to cancel in writing either via Phone call to Customer services on 01824 731141 or complete our on line contact form Click here within a period of 14 days beginning on the day after the day the Buyer receive the Products.
4.3 The Buyer must return the Products to Xiotec in accordance with the following instructions:
Xiotec offers a FREE RETURNS on all items within 14 days of your delivery date but you must follow our returns policy outlined below:
Complete this Contact Form with your Xiotec Order Number in the subject line (Found on your email order receipt)
All items must be returned in the same condition you received them in, along with the original packaging and all manuals and accessories. Damaged or used goods will not be accepted. Products must be returned to Xiotec within 14 days of the return being accepted.
Once the return is accepted by Xiotec you will be sent a pre-paid label via email with a unique reference number unless advised otherwise. You must use this prepaid label so we can find your order once it arrives back to us (Xiotec will not accept any liability for any parcels returned without completing these steps).
Please obtain proof of posting at the time of returning.
There a few items we cannot refund:
4.4 If the Buyer return goods to Xiotec, Xiotec will not be responsible for any loss or damage to them during transit and it is recommended that the Buyer use a recorded or secure delivery method. If goods are lost or damaged in transit, Xiotec may charge the Buyer, or not refund to the Buyer, amounts that are attributable to the loss or damage.
4.5 On cancellation Xiotec will reimburse all payments received from the Buyer for the Products purchased and will also reimburse all reasonable delivery charges no later than 10 days from the day on which Xiotec receives the returned Products. Xiotec will use the same means of payment as the Buyer used for the initial transaction, unless expressly agreed otherwise.
4.6 The right of cancellation does not apply to:
5.1 Unless otherwise agreed in writing, delivery of the Products shall take place at the address specified by the Buyer on the date specified by Xiotec. The Buyer shall make all arrangements necessary to take delivery of the Products whenever they are tendered for delivery.
5.2 The date of delivery specified by Xiotec is an estimate only. Time for delivery shall not be of the essence of the contract and while every reasonable effort will be made to comply with such dates compliance is not guaranteed and the Buyer shall have no right to damages or to cancel the order for failure for any cause to meet any delivery date stated.
5.3 If Xiotec is unable to deliver the Products for reasons beyond its control, then Xiotec shall be entitled to place the Products in storage until such time as delivery may be made.
5.4 Xiotec shall be entitled to deliver the Products by instalments and where the Products are so delivered, each delivery shall constitute a separate contract and failure by Xiotec to deliver any one or more of the instalments in accordance with these Conditions or any claim by the Buyer in respect of any one or more instalments shall not entitle the Buyer to treat any other related contract as repudiated.
5.5 Notwithstanding that Xiotec may have delayed or failed to deliver the Products (or any of them) promptly the Buyer shall be bound to accept delivery and to pay for the Products in full provided that delivery shall be tendered at any time within 3 months of the delivery date.
6.1 The Buyer is exclusively responsible for detailing the specification of the Products, for ascertaining the use to which they will be put and for determining their ability to function for that purpose.
6.2 The Buyer is required to test Products upon delivery and shall be deemed to have accepted the Products 14 days after delivery to the Buyer.
6.3 The Buyer shall not remove or otherwise interfere with the marks or numbers on the Products.
7.1 Where the Products are found to be defective, Xiotec shall replace defective Products free of charge within the manufacturer’s warranty period or the Legal Guarantee, whichever provides the Buyer with the greater right, in accordance with the Legal Guarantee and Manufacturers Terms and Conditions.
8.1 Xiotec and its affiliates will not be responsible for (i) losses that were not caused by any breach on its part, or (ii) any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure), or (iii) any indirect or consequential losses that were not foreseeable to both the Buyer and Xiotec when the contract for the sale of Products by Xiotec to the Buyer was formed.
8.2 Nothing in these conditions limits or excludes responsibility for fraudulent representations made by Xiotec or for death or personal injury caused by Xiotec’s negligence or wilful misconduct.
8.3 Xiotec will not be held responsible for any delay or failure to comply with its obligations under these conditions if the delay or failure arises from any cause which is beyond its reasonable control.
8.4 The limit of Xiotec’s liability for all loss or damage suffered by the Buyer shall not exceed the Price.
9.1 Where any Products supplied by Xiotec embody, include or contain software and/or apps and/or related documentation the copyright in which is owned by a third party, all rights and liabilities associated with the use and/or reproduction thereof will be subject to the terms of the applicable end user licence, to the exclusion of all liabilities and obligations on Xiotec’s part.
9.2 The buyer must follow the terms and conditions of any licence required to be accepted in order to fully utilise the Products.
10.1 Xiotec shall not be liable for any delay or failure to perform any of its obligations if the delay or failure results from events or circumstances outside its reasonable control, including but not limited to acts of God, strikes, lock outs, accidents, war, fire, breakdown of plant or machinery or shortage or unavailability of raw materials from a natural source of supply, and Xiotec shall be entitled to a reasonable extension of its obligations. If the delay persists for such time as Xiotec considers unreasonable, it may without liability on its part, terminate the sale of the Product and reimburse the Buyer for the payments the Buyer has made.
11.1 Unless specific terms and conditions apply the terms in this clause 11 will apply to all promotional or special offers made by Xiotec.
11.2 From time to time on https://xiotecltd.com/ (the “website”) Xiotec may run promotions.
11.3 Only one promotion can be used per order. A promotion may not be used in combination with other promotions.
11.4 A Buyer is restricted to ordering no more than five (5) of the same Product during any promotional period and any further orders for the same product by the Buyer during the same promotional period may be refused, cancelled or withdrawn by Xiotec.
11.5 All promotions are subject to availability and while stocks last. Xiotec reserve the right to end a promotion at any time.
11.6 Xiotec shall not be liable for any financial loss arising out of the refusal, cancellation or withdrawal of any promotion or any failure or inability of a customer to take advantage of a promotion for any reason.
12.1 Waiver
The failure by either party to enforce at any time or for any period any one or more of the Conditions herein shall not be a waiver of them or of the right at any time subsequently to enforce all Conditions of this Agreement.
12.2 Severability
If any term or provision of these Conditions is held invalid, illegal or unenforceable for any reason by any court of competent jurisdiction such provision shall be severed and the remainder of the provisions hereof shall continue in full force and effect as if these Conditions had been agreed with the invalid, illegal or unenforceable provision eliminated.
12.3 Entire Agreement
These Conditions and any documents incorporating them or incorporated by them constitute the entire agreement and understanding between the parties.
12.4 Governing Law and Jurisdiction
This Agreement shall be governed by and construed in accordance with the law of England and the parties hereby submit to the exclusion jurisdiction of the English courts.
Unless clearly stated otherwise, all promotional codes valid on https://xiotecltd.com/ are not valid for use on spare door keys. Up to a maximum of 5 promotional products can be purchased per order. This offer is subject to stock availability. The promoter is Xiotec Limited LTD. Xiotec Limited LTD reserves the right to cancel a promotional code at any time or to amend these terms and conditions by republishing them.
